If you are unhappy with any aspect of our service, please tell us. The quickest route is usually to contact your adviser directly so we can put things right. If you would prefer to raise it more formally, you can write to us.
Complaints
Aetas Wealth
13 Hanover Square
Mayfair, London
W1S 1HN
Please include your name, contact details, the nature of the complaint and how you would like us to respond.
We will acknowledge your complaint promptly and aim to give you a substantive response as quickly as possible. We follow the complaints handling procedures of Insight Financial Associates Limited, which apply to Aetas Wealth as a trading style of that firm.
A summary of the internal complaints handling procedures for the prompt and reasonable handling of complaints is available on request.
If you are not satisfied with our final response, or if we have not given you one within eight weeks of receiving your complaint, you may be entitled to refer the matter to the Financial Ombudsman Service. The Ombudsman is a free, independent service for resolving disputes between consumers and financial services firms.
Financial Ombudsman Service
Exchange Tower
London E14 9SR
The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business. You may be able to claim compensation from the FSCS if we can’t meet our obligations.
The amount of compensation available will depend on the type of business and the circumstances of the claim. We can provide more specific information on request, but as a guide:
Further information is available from the FSCS at www.fscs.org.uk.
Last reviewed May 2026.
